Privacy policy
Last updated: 13 February 2026
1. Introduction
We at OneMind Dogs think that privacy and the protection of personal data are a very important element of the user experience of www.oneminddogs.com (the “Service”), as described in our Terms of Use.
This Privacy Policy applies to users of the OneMind Dogs service. The primary language of the service is English. This Privacy Policy is available in Finnish as an informational version.
At OneMind Dogs Oy (“OneMind Dogs”), we consider privacy and the protection of personal data to be an essential part of the services we provide (the “Service”). In this Privacy Policy (“Privacy Policy”), we describe how we collect, process, and disclose personal data of registered and unregistered users of our Service (together “User” or “you”) as well as visitors to our website. We are committed to processing personal data in an open and transparent manner.
In this Privacy Policy, “personal data” refers to all information relating to an identified or identifiable natural person in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).
We may use your personal data for the development of our artificial intelligence models in order to provide improved services to Users in the future. You always have the right to object to such processing in accordance with applicable data protection legislation. Processing of personal data related to artificial intelligence is based on OneMind Dogs’ legitimate interest in developing its Service and enabling improved learning, analytics, and safety solutions in the future that support dog wellbeing and training in line with OneMind Dogs’ principles.
Please note that this Privacy Policy applies only to personal data that we collect in connection with the use of the Service and that we process as a data controller. This Privacy Policy does not apply to links to third-party websites and/or services, such as Facebook, that you may encounter when using the Service. Please exercise caution when sharing personal data in the Service and with other Users. Except as described in this Privacy Policy, we act as a processor of the personal data you input into the Service, meaning that we do not determine the purposes or means of processing such personal data. You are responsible for ensuring that you have the right to process personal data of other individuals that you submit to the Service.
BY USING THE SERVICE, YOU ACCEPT THE TERMS OF THIS PRIVACY POLICY.
2. Our Contact Details
Name: Onemind Dogs Oy
Business ID: 2479781-9
Correspondence address: Köydenpunojankatu 14, 20100 Turku
Customer service: support@oneminddogs.com
For matters related to the processing of personal data and this Privacy Policy, please contact us using the following details:
Noora Keskievari, Chief Executive Officer, noora@oneminddogs.com
3. Personal Data We Process
We process the following categories of personal data:
| Identification data | Such as first and last name, date of birth, and gender. |
| Contact data | Such as email address and phone number. |
| User account data | Such as username and password. |
| Subscription data | Such as information regarding your active and previous subscriptions. |
| Content data | Such as images, videos, text posts, and other similar material uploaded to the Service. |
| Usage and history data | Such as information about products and content you have viewed or searched for while using the Service. |
| Website log data | Such as the URL from which you accessed the Service and the URL you move to from the Service; IP address; information related to your device’s operating system; name of your internet service provider; and analytics data related to website visits. |
| Reviews | Such as reviews you submit to us or publish through our channels regarding the Service. |
| Survey and response data | Such as information provided in connection with market research, including your interests and goals. |
If you use a third-party service to log in to the Service (such as Facebook Connect), we may collect personal data such as your username, name, and email address that are available in accordance with the terms and privacy settings of the third-party service you use. You may manage personal data included in your public profiles on such third-party services by adjusting the privacy settings in those services.
We may place a cookie on the hard drive of the device you use to access the Service. Cookies are text files stored on your device via your browser and enable us to recognize your browser, store your preferences, and direct relevant content to you. Most browsers allow users to manage cookies, for example, by disabling them entirely, accepting cookies individually, or deleting stored cookies from the hard drive. Please note that if you disable cookies completely, some features of the Service may not function properly. More information about the personal data collected through cookies and their processing can be found in our Cookie Policy.
4. Purposes and Legal Bases for Processing Personal Data
OneMind Dogs processes personal data for the following purposes:
Provision of the Service
To enable and maintain your registration, provide specific features of the Service, ensure the technical functionality of the Service, and process payments, as well as to provide you with the best possible user and customer experience.
Payment processing
To enable and process payments made to us.
Service development
To develop and improve the quality of the Service by analyzing how features and functionalities are used and which parts of the Service are visited. We may also process limited information regarding when you last had an active subscription even after account deletion, unless you have explicitly requested deletion of all your data.
Customer communications
To maintain our customer relationship with you, including contacting you regarding the Service, informing you of changes to the Service, and responding to inquiries or resolving issues through customer support.
Market research
To conduct standard market research activities.
Direct marketing
To send direct marketing communications such as newsletters.
Personalisation of the Service
To personalise the Service for you by collecting information on how you use the Service and assessing your interests. Such processing may be considered profiling under applicable data protection laws. We use this information solely to analyse interests and predict preferences related to the Service. No decisions producing legal or similarly significant effects are made based on such processing.
Training of artificial intelligence models
To use personal data, such as Content Data, for training artificial intelligence models used in providing the Service.
The above personal data categories are processed for the following purposes and based on the following legal bases:
Provision of the Service
Identification data, Contact data, User account data, Subscription data
Legal basis: Contract (GDPR Article 6(1)(b))
Payment processing
Identification data, Contact data, User account data, Subscription data
Legal basis: Contract (GDPR Article 6(1)(b))
Service development
Identification data, Contact data, Usage and history data, Reviews, Website log data
Legal basis: Legitimate interest (GDPR Article 6(1)(f)) to provide excellent customer service, enable continuous development of the Service, and analyse subscription behaviour.
Customer communications
Identification data, Contact data, User account data, Reviews
Legal basis: Legitimate interest (GDPR Article 6(1)(f)) to communicate with you regarding the Service for purposes other than direct marketing.
Market research
Survey and response data
Legal basis: Consent (GDPR Article 6(1)(a))
Direct marketing
Identification data, Contact data, Usage and history data
Legal basis: Consent (GDPR Article 6(1)(a))
Service personalisation
Identification data, User account data, Usage and history data, Website log data
Legal basis: Consent (GDPR Article 6(1)(a))
Training of artificial intelligence models
Content data
Legal basis: Legitimate interest (GDPR Article 6(1)(f)) to train our AI models for future Service development and new functionalities.
5. Recipients of Personal Data
We do not sell, rent, or otherwise disclose personal data to third parties unless stated below.
We share personal data internally within our organisation only to the extent necessary for the purposes described in this Privacy Policy. We do not disclose personal data to third parties outside our organisation unless one of the following applis:
For legal reasons
We may disclose personal data to third parties if access is reasonably necessary to (i) comply with applicable law, regulation, or court order; (ii) detect, prevent, or otherwise address fraud, security, or technical issues; or (iii) protect the property or safety of OneMind Dogs, Users, or the public as required by law. Where possible, we will inform you of such disclosure.
Authorised service providers
We may disclose personal data to authorised service providers, such as advertising network providers, payment service providers, and hosting providers. Agreements with our service providers include commitments to restrict the use of personal data and to comply with at least the privacy and security standards set out in this Privacy Policy.
Other legitimate reasons
If OneMind Dogs is involved in a merger, acquisition, or other corporate transaction, we may disclose personal data to the third party involved. In such cases, we ensure confidentiality and inform affected Users as soon as reasonably possible.
With your explicit consent
We may disclose personal data to third parties for reasons other than those described above when we have obtained your explicit consent. You may withdraw such consent at any time.
We may also disclose information to third parties in a form that does not constitute personal data and from which Users cannot be identified.
6. Transfers of Personal Data Outside the European Economic Area
We primarily store personal data within the European Economic Area (EEA). However, our service providers may operate in multiple geographical regions, which may result in personal data being transferred to or accessed from locations outside the EEA or your country of residence.
We take measures to ensure an adequate level of protection for personal data in jurisdictions where it is processed. Transfers outside the EEA are protected through European Commission–approved Standard Contractual Clauses or other appropriate safeguards.
You can review the European Commission’s Standard Contractual Clauses here:
https://commission.europa.eu/publications/publications-standard-contractual-clauses-sccs_en
For further information regarding international data transfers, please contact us using the contact details above.
7. Data Retention
OneMind Dogs retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.
Personal data may be retained for longer periods where required for accounting purposes, handling legal claims, or fulfilling regulatory obligations. Some data may be retained in anonymised or aggregated form for Service development.
We do not retain personal data longer than permitted by law or necessary for providing the Service. Retention periods depend on the nature of the data and the legal basis for processing.
Most personal data associated with a User account is deleted within 90 days of the account’s deletion. We may retain information regarding when you last had an active account for a longer period based on our legitimate interest in analysing subscription behaviour.
We retain website log data of unregistered Users for up to 14 months.
8. Your Rights
Below is a summary of your key rights as a data subject. Certain rights apply only in specific situations and may be subject to limitations.
Right of access
You have the right to verify what personal data we process about you and to receive a copy of such data.
Right to rectification
You have the right to have inaccurate or incomplete personal data corrected.
Right to erasure (“right to be forgotten”)
You may request deletion of your personal data unless a lawful basis for processing remains, such as a legal obligation or an ongoing dispute.
Right to restriction of processing
You may request restriction of processing where the legal basis or accuracy of data is under review.
Right to data portability
Where personal data you have provided is processed based on consent or contract and by automated means, you may request that data be provided in a structured, commonly used, and machine-readable format or transferred to another controller where technically feasible.
Right to object
You may object to processing based on legitimate interests where you have grounds related to your particular situation, including objecting to direct marketing.
Right to withdraw consent
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
Right to lodge a complaint
You have the right to lodge a complaint with a supervisory authority. In Finland, complaints may be submitted to the Office of the Data Protection Ombudsman at:
https://tietosuoja.fi/ilmoitus-tietosuojavaltuutetulle
9. Data Security
We have implemented reasonable and appropriate security measures to protect personal data against unauthorised processing, accidental loss, destruction, or damage. These measures include encryption, passwords, firewalls, secure facilities, and restricted access systems, as well as administrative, organisational, technical, and physical safeguards. Our security measures are designed to ensure confidentiality, integrity, availability, resilience, and recoverability of personal data. We regularly test our websites, data centres, systems, and other infrastructure for vulnerabilities.
If, despite our security measures, a personal data breach occurs that is likely to result in a high risk to the rights and freedoms of Users, we will notify affected Users and supervisory authorities without undue delay, as required by applicable law.
10. Processing of Personal Data of Children Under 13
The Service is not intended for users under the age of 13. We do not knowingly collect personal data of children under 13. More information is available in our Terms of Use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are indicated by the “Last updated” date at the top of this document. If we make material changes to our personal data processing practices, we will notify Users through the Service or by email where required.
