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Strong customer authentication when paying in Europe

Starting September 14, 2019, OneMind Dogs’ paying online services will require in addition to payment card details, strong authentication with, for example, your banking app.


Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure. The change will have an impact on card payments made online and through mobile apps in all of Europe.

Existing, recurring Agility Premium memberships will continue as before, you do not need to do anything.

When you’re making a new card payment on our website you will be asked to do strong customer authentication whenever necessary. This can happen, e.g., via email, banking app, banking codes, or SMS.

Any issues with your payment? We can fix it!

If you have any issues with your payment we are always happy to help you. Send us an email at support@oneminddogs.com or start a chat from the black bubble. We will get your Agility Premium or Puppy Training subscription up and running in no time!

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Our mission is to give a happy life to dogs by helping people become amazing dog owners. We are passionate about increasing the mutual understanding between the dog and the owner, making a life together more enjoyable for both.